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Tried to scratch and win but didn't get the chance and saw my points were taken

Started by Alisha C.
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A

Alisha C.

I went in to play the scratch and win game and it deducted from my points but I didn't get the ticket, is this happening with anyone else?

K

Kamaria B.

I haven't had this issue yet, but I did have an issue where it said I had a bunch of points, but the scratch part did not. I was able to reach out to support and they reset my points and I was able to get all my points. They were really awesome and friendly. Maybe they can help you? :)

Good luck in recovering your points and good luck on your scratches! <3

A

Alisha C.

Yeah now its Monday and I can't even use my points

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